Communication Channels

About Voice, Web Chat, Apple Business Chat Channels

Learn how to easily add and configure channels in your Amazon Connect instance for seamless customer interactions

Amazon Connect provides built-in channels that work natively within AWS and have seamless interoperability with Engage for Amazon Connect. When these channels are added and configured in your Amazon Connect instance, they will work automatically in Engage for Amazon Connect:

To add one of these channels to your Engage instance, follow the docume