Stay up to date with all the latest and greatest new features and enhancements in Engage.
Giving Administrators much greater control over information displayed to Agents
Alert Banners make it easier than ever to communicate important information to your Agents.
Smart Tools, developed by Local Measure, are a thoughtful addition to our Engage platform, aimed at simplifying the daily tasks of contact center agents.
Important enhancements to Case Management
Keep up to date by subscribing to the RSS feed for updates.
An In-depth Guide to Setting Up Channels in your Engage Account.