- Log into Engage
- Click on the address book icon in the bottom left corner of the screen
- Enter your login details for your Microsoft Teams account or single-sign on tool
- Search for the person you need help from in the address book, your search history will update and appear below the search bar
- Recent searches will your 5 most recent searches
- Click on the message icon to start a chat in Microsoft Teams with the relevant colleague
- Note that this will open Microsoft Teams in either your browser or the desktop app, depending on your preferences
- Click on the phone icon to call the relevant collea
- Note that you cannot place a call whilst on an existing call