December 14, 2023

Alert Banners

Alert Banners make it easier than ever to communicate important information to your Agents.

It's critical that your Agents have up to date information at hand when communicating with your customers.

Alert Banners enable Engage Admins to configure messages that appear to Agents within Engage, making it easy to communicate updates to your team and ensuring they can pass the relevant information on to your customers.

Alert Banners appear at the top of Engage

[.callout-primary--book]Further Reading: Click here to learn more about setting up Alert Banners[.callout-primary--book]