May 17, 2022

Realtime Dashboards are now available

Realtime dashboards show realtime or near realtime metrics about activity in your contact center. The dashboards provide simple insights to supervisors without having to switch tools or set up complex data processing pipelines.There are two realtime dashboards available:

Realtime snapshot: See what’s happening in your contact centre in realtime. Monitor queues and agent capacity to help deliver a better customer experience.

Recent performance: Take a deeper dive into the recent performance of your contact centre. View metrics over a 24 hour period to compare queue performance and agent capacity to help you improve the utilization of agents.