- Users can separate Field Attribute names from the field label. This means you can present readable labels to Agents while maintaining internal rules for attribute formats.
- Enhanced Personalisation Token support, allowing users to access all contact and profile attributes.
- New field types available include multiline text and dropdown list.
![](https://cdn.prod.website-files.com/64cb655327a43be284fdc23d/6510debf39604c2dee4652be_Screen%20Shot%202022-02-02%20at%2012.32.57%20PM.png)