Engage now provides Support for Amazon Connect Voice ID.
Voice ID uses machine learning to provide real-time caller authentication and fraud risk detection to make voice interactions faster and more secure.
- Passively enroll customers for voice authentication without requiring them to repeat a particular word or phrase.
- Migrate customers into Voice ID by enrolling them in batch (only supported in the Amazon Connect dashboard)
- Verify the enrolled customer's identity by analyzing their unique voice characteristics. With Voice ID you can:
- Detect fraudsters from a watchlist that you have created.
Voice ID needs to be configured in the customer’s AWS account before it can be enabled in Engage.
More on Amazon Connect Voice ID