March 16, 2023

Voice ID Support is now generally available

Engage now provides Support for Amazon Connect Voice ID.

Voice ID uses machine learning to provide real-time caller authentication and fraud risk detection to make voice interactions faster and more secure.

  • Passively enroll customers for voice authentication without requiring them to repeat a particular word or phrase.
  • Migrate customers into Voice ID by enrolling them in batch (only supported in the Amazon Connect dashboard)
  • Verify the enrolled customer's identity by analyzing their unique voice characteristics. With Voice ID you can:
  • Detect fraudsters from a watchlist that you have created.

Voice ID needs to be configured in the customer’s AWS account before it can be enabled in Engage.

More on Amazon Connect Voice ID