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Facebook Messenger

GUIDE

Setting Up Channels in Engage

An In-depth Guide to Setting Up Channels in your Engage Account.

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Learn how to seamlessly integrate Facebook Messenger into Engage for Amazon Connect with this easy-to-follow guide.

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Prerequisites

Facebook Messenger is supported in Engage for Amazon Connect by using a new or existing business Page, linked to a personal Facebook account. The Page will be used to send and receive messages.

  • Before you create a Facebook Page, you may want to create a company-oriented Facebook User account rather than an existing, personal one. You can register a new Facebook User account here.
  • While logged in to your Facebook User account in your web browser, you can create a new Page here.
  • A Distribution flow having been specified in Local Measure Engage.

Adding Facebook Messenger as a Channel in Engage

Once you have your Facebook Page created, you can add the channel to Engage.

  1. Login to the Facebook User account in you web browser.
  2. In another tab, login to Local Measure Engage Settings > Amazon Connect.
  3. Under Channels, click Add Channel > Continue with Facebook.
  4. In the next window, authorize Engage to full access of the Facebook Page.

Adding a Facebook channel only needs to be done once by an administrator, for all users in the Engage account.

Once you have added a channel, test it by sending a message to the Facebook Page using Facebook Messenger from a different (or your personal) account.