Setting Up Channels in Engage

An In-depth Guide to Setting Up Channels in your Engage Account.



Local Measure Engage transforms Amazon Connect into a true Omni-Channel solution by expanding the list of channels that can be routed by Amazon Connect. This guide shows you how to easily integrate social channels into your contact center, improving customer communication and support.

Before you begin

  • Admin access to Engage is required to set up channels.
  • For setting up social media channels, admin access to the relevant social accounts is required.

[.callout-primary]Please note that Module 1 is mandatory. Afterwards, you can select the modules that are relevant to your needs.[.callout-primary]

In This Guide