Everything you need to get your agents going
Learn how to quickly access and manage your recent customer interactions using the Contact Search feature.
Learn how to set yourself to Offline and log out of Engage at the end of your shift
Learn how to enable multi-party calls in Engage for Amazon Connect and add additional participants to your calls.
Learn how to set your agent status and make/receive calls in Engage for Amazon Connect.
Learn how to initiate outbound calls while having a chat conversation
Learn how to set up your internet browser for optimal performance with Engage for Amazon Connect.
Discover the step-by-step process of making outbound calls and utilizing various features for effective communication.
Learn how to start a chat conversation using different channels such as chat widget, Facebook Messenger, WeChat, WhatsApp, SMS, email, and Twitter.
Learn how to add notes to an active call with just a few clicks
Learn how to use resolution codes in Engage to streamline your customer interactions and improve code quality.
Learn how to use snippets to save time and enhance your conversations
Learn how to use task templates in Engage to automate actions and improve agent productivity.