Email

Learn how to personalize the actions an Agent can perform when processing an email

Learn how to configure email signatures in just a few easy steps

Learn how to enable and use email attachments in Cloud Formation Template

Learn how to configure the Reply From address in Engage to ensure your customers receive emails from relevant and understandable addresses.

Learn how to easily configure an Automatic BCC in Workflows to include specific email contacts.

Learn how to send outbound emails with Engage

Learn how to setup outbound emails with Engage

Learn how to easily configure auto-replies for your organization's email system using Lambda functions and email templates.

Learn how to configure email routing in Amazon Connect and optimize your customer support workflow.

Learn how to leverage email content to make routing decisions and enhance customer support.