What are Smart Tools?
Using Generative AI, these tools efficiently tackle repetitive and time-consuming tasks, significantly reducing Average Handle Times (AHT) and enhancing Customer Satisfaction (CSAT) scores.
By integrating Smart Tools into Engage, we're focused on making contact resolution and after-call work quicker and more straightforward. The essence of Smart Tools lies in their ability to streamline processes, ensuring accuracy and efficiency while also reducing operational costs, all in a user-friendly way.
Smart Tools are built natively into Engage, and currently include:
Smart Notes
Smart Composer
Smart Tasks
