What are Smart Tools?
Using Generative AI, these tools efficiently tackle repetitive and time-consuming tasks, significantly reducing Average Handle Times (AHT) and enhancing Customer Satisfaction (CSAT) scores.
By integrating Smart Tools into Engage, we're focused on making contact resolution and after-call work quicker and more straightforward. The essence of Smart Tools lies in their ability to streamline processes, ensuring accuracy and efficiency while also reducing operational costs, all in a user-friendly way.
Smart Tools are built natively into Engage, and currently include:
Smart Notes
![](https://cdn.prod.website-files.com/64cb655327a43be284fdc23d/656fc1511680ec8ed7bdc68b_Engage%20-%20Smart%20Notes%20-%20ACW.png)
Smart Composer
![](https://cdn.prod.website-files.com/64cb655327a43be284fdc23d/656fc17a81cc6e03dee39e28_Engage%20-%20Smart%20Composer.png)
Smart Tasks
![](https://cdn.prod.website-files.com/64cb655327a43be284fdc23d/656fc192ac82087e97b2436d_Engage%20-%20Smart%20Task.png)