November 20, 2023

Smart Tools

Smart Tools, developed by Local Measure, are a thoughtful addition to our Engage platform, aimed at simplifying the daily tasks of contact center agents.

What are Smart Tools?

Using Generative AI, these tools efficiently tackle repetitive and time-consuming tasks, significantly reducing Average Handle Times (AHT) and enhancing Customer Satisfaction (CSAT) scores.

By integrating Smart Tools into Engage, we're focused on making contact resolution and after-call work quicker and more straightforward. The essence of Smart Tools lies in their ability to streamline processes, ensuring accuracy and efficiency while also reducing operational costs, all in a user-friendly way.

Smart Tools are built natively into Engage, and currently include:

Smart Notes

Smart Composer

Smart Tasks

Click here to learn more