Topic

Smart Tools

Turbo Charge agent productivity with smart and secure tools powered by Generative AI

How to Set Up Bedrock Guardrails in Engage

Increase your AI safety by using Amazon Bedrock Guardrails with Engage.

Smart Tools Overview

Supercharge your contact center with AI. Empower your agents with Smart Tools

How Do Smart Tools Work?

Learn about the architecture behind our Smart Tools.

Learn about Smart Composer and how to set it up in Engage.

How to Customise Smart Composer

Ensure a consistent and tailored experience for your customers by selecting the appropriate tone for Smart Composer Tools

Learn about Smart Notes and how to set it up in Engage.

How To Control Smart Note Outputs (Smart Note Snippets)

Smart Notes automate the process of summarising a Contact.

Smart Translations

Enabling your Agents to help customers in many languages

Learn about Smart Tasks and how to set it up in Engage.

How to Configure a Smart Tools Integration

Learn how to integrate an AI Service with Engage, to use our Smart Tools.

Smart Tools Prerequisites

How to Access Smart Tools Feedback

When using Smart Tools, your Agents have the option to leave feedback within Engage. This feedback can help you understand if your Smart Tools setup is working for your Agents. It can also help Local Measure improve our offering.

GUIDE