Topic

Agent Settings

How agents get set up and can personalise their Engage experience

Learn how to access and customize agent settings for optimal performance

Configuring Browser Notifications

Learn how to enable browser notifications in Engage for a more seamless user experience

How to set Agent Languages

Agents can set the language in which they want to use Engage by changing the language in their Agent Settings.

Jabra Headset Support

Learn how to install Jabra Call Control software on Contact Center Agents PCs to enable call control for Amazon Connect.

Third Party Cookies Deprecation

Amazon Connect uses third-party cookies (3PCs) for user authentication. This means that 3PCs are necessary to use Amazon Connect and its features, as well as Engage.

GUIDE