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Agent Settings

How agents get set up and can personalise their Engage experience

Agent Settings
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Agent Settings

Learn how to access and customize agent settings for optimal performance

Agent Settings
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Configuring Browser Notifications

Learn how to enable browser notifications in Engage for a more seamless user experience

Agent Settings
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Jabra Headset Support

Learn how to install Jabra Call Control software on Contact Center Agents PCs to enable call control for Amazon Connect.

Agent Settings
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Third Party Cookies Deprecation

Amazon Connect uses third-party cookies (3PCs) for user authentication. This means that 3PCs are necessary to use Amazon Connect and its features, as well as Engage.

Recent Updates

May 4, 2022
Browser Notifications for Chrome and Firefox
May 4, 2022
Automatically close missed contacts
April 13, 2022
Engage desktop available in Korean
November 2, 2021
Agent Language Support is now generally available
November 2, 2021
Jabra Headset Support is now available
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