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Managing Contacts

This is the core of the Agents' workflow.

Managing Contacts
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Live Voice Transcripts

Learn how to enable live voice transcripts on Engage with this easy tutorial

Recent Updates

August 21, 2023
Real-time Transcripts for Voice Calls now available
March 16, 2023
Voice ID Support is now generally available
February 2, 2023
Big New UI Ehnancements
October 6, 2022
Support for Multiparty Calls
May 4, 2022
Automatically close missed contacts
March 16, 2022
Click-to-call phone numbers in Customer Profiles, Conversation and Task Attributes
GUIDE

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