Engage CTI for Salesforce

Get the most out of Connect Customer Profiles when using Engage CTI.

Learn how to use the CTI mode in Engage to link profiles to Salesforce contacts and update attributes for enhanced personalization in contact flows.

Display relevant information from Engage on an agent's screen

Access information the Agent looking at in Salesforce.

Learn how to create or edit softphone layouts on your Salesforce account and customize screen pop settings for enhanced search functionality.

Learn how to install and configure the Salesforce Package in just a few simple steps.