Topic

Zendesk for Contact Centre

Enhance your customer service and sales operations with a fully integrated, AI-powered voice solution inside Zendesk. Zendesk for Contact Center, powered by Amazon Connect, delivers enterprise-grade voice capabilities that help you scale effortlessly, improve agent efficiency, and deliver crystal-clear conversations—all in one unified platform.

Zendesk for Contact Centre

Zendesk for Contact Center - Brands and Queues Settings

Zendesk for Contact Centre

Zendesk for Contact Center - Contact Attribute Mapping

Zendesk for Contact Centre

Zendesk for Contact Center - Installing AWS CloudFormation stack for Zendesk for Contact Center

Zendesk for Contact Centre

Zendesk for Contact Center Dashboards Application

What is the Zendesk for Contact Center Dashboards application?

Zendesk for Contact Centre

Zendesk for Contact Centre - Using Smart Resolution Codes

Zendesk for Contact Centre

Zendesk for Contact Centre: Configuring Zendesk for QA Compatibility

For Zendesk QA to work as expected, ensure the following setting is enabled in Zendesk Standard Settings

Zendesk for Contact Centre

Zendesk for Contact Center - Introduction

An introduction to Zendesk for Contact Center

Zendesk for Contact Centre

Zendesk for Contact Center - Getting Started & Setup

Getting Started & Setup

Zendesk for Contact Centre

Zendesk for Contact Center - Installing the App

Step by step instructions to install Zendesk for Contact Center

Zendesk for Contact Centre

Zendesk For Contact Centre - Getting the most out of Zendesk For Contact Centre

Zendesk for Contact Centre

Zendesk for Contact Center - Recording & Transcript Settings

Zendesk for Contact Centre

Zendesk for Contact Center - Customer Profiles Connector Setup

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