Or just find out how to do that one thing you need... right now!
How agents get set up and can personalise their Engage experience
Everything you need to get your agents going
This is the core of the Agents' workflow.
Understand the power and flexibility of Custom Attributes.
Core Engage Features
Group customer contacts around the same issue, making it easier to find past interactions and have more context when on a contact.
Everyday your customers are using one, or many communication channels. Engage lets them contact you on the channel of their choice.
Customers are at the center of everything that happens in Engage.
The Engage CTI (Computer Telephony Integration) turns your Salesforce platform into a complete omnichannel contact center out-of-the-box. Run your entire support team from Salesforce with click-to-call voice and chat, screen pop, historical data, resolution codes, and more to improve accuracy and efficiency.
Not just Wrap up or Disposition Codes.
Turbo Charge agent productivity with smart and secure tools powered by Generative AI
Pre-written and approved text to save you agents time and ensure consistent experiences.
Extend the agent desktop and integrate with your other systems
Integrate with any Knowledge Base and automatically surface articles in real time.
Enabling your Agents to help customers in many languages
Smart Notes automate the process of summarising a Contact.
Learn about the architecture behind our Smart Tools.
Learn how to setup outbound emails with Engage
Learn how to effectively utilize format and validation options to enhance your user experience.