Unlock the full potential of Engage

How agents get set up and can personalise their Engage experience

Everything you need to get your agents going

This is the core of the Agents' workflow.

Understand the power and flexibility of Custom Attributes.

Core Engage Features

Group customer contacts around the same issue, making it easier to find past interactions and have more context when on a contact.

Core Engage Features

Customers are at the center of everything that happens in Engage.

Core Engage Features

Optimise email workflows to enhance customer communication efficiency.

Core Engage Features

Turn your Salesforce platform into a complete omnichannel contact center out-of-the-box.

Core Engage Features

Not just Wrap up or Disposition Codes.

Core Engage Features

Turbo Charge agent productivity with smart and secure tools powered by Generative AI

Core Engage Features

Pre-written and approved text to save you agents time and ensure consistent experiences.

Core Engage Features

Extend the agent desktop and integrate with your other systems

Core Engage Features

Integrate with any Knowledge Base and automatically surface articles in real time.

Core Engage Features

Workflows are a core feature of Engage. They enable fine-grained control over processes for your queues.

Core Engage Features

Enhance your customer service and sales operations with a fully integrated, AI-powered voice solution inside Zendesk. Zendesk for Contact Center, powered by Amazon Connect, delivers enterprise-grade voice capabilities that help you scale effortlessly, improve agent efficiency, and deliver crystal-clear conversations—all in one unified platform.

Core Engage Features